Privacy Policy

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Last updated: 30/07/2026

At planned by M&M, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, submit an enquiry or contact us about our wedding planning and private event services.

Who We Are

planned by M&M provides bespoke wedding planning, wedding coordination and private event planning services.

If you have any questions about how we use your personal information, please contact us:

Email: plannedbymm@gmail.com

Information We Collect

When you contact us, complete an enquiry form, request information or enter into an agreement with us, we may collect the following personal information:

• Full name

• Email address

• Telephone number

• Address (where required for contracts, invoices or payment records)

• Wedding or event details, preferences and requirements

• Any other information you choose to provide when communicating with us

We only collect information that is necessary to provide our services, communicate with you and manage our relationship with you.

How We Use Your Information

We use your personal information to:

• Respond to wedding and event enquiries

• Discuss your plans, ideas and requirements

• Prepare proposals, contracts and invoices

• Provide wedding planning, coordination and event services

• Manage our relationship with you

• Improve our services and client experience

• Meet legal, accounting and regulatory obligations

We will never sell, rent or share your personal information with third parties for marketing purposes.

Legal Basis for Processing Your Data

Under UK data protection law, we process your personal information where:

• You have provided consent for us to contact you regarding your enquiry

• Processing is necessary to provide services you have requested

• Processing is necessary to enter into or fulfil a contract with you

• We need to comply with legal or financial obligations

• We have a legitimate interest in managing and improving our business

How We Store and Protect Your Information

We take appropriate measures to keep your personal information secure and protect it from unauthorised access, loss, misuse or disclosure.

Our website is hosted through Wix.com Ltd. Information submitted through our website may be securely processed and stored using Wix’s website hosting and related services.

We may also use trusted service providers to operate our business, including email providers, accounting platforms, customer management systems and communication tools.

These providers are only permitted to process your information in accordance with applicable data protection laws.

Some trusted service providers may process or store information outside the UK. Where this occurs, appropriate safeguards are used to protect your personal information.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes it was collected, including meeting legal, accounting and contractual requirements.

Enquiry information that does not result in a booking may usually be deleted within 12 months unless there is a legitimate reason to retain it.

Client records may be kept for longer where required for legal, financial or contractual purposes.

Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Withdraw consent where processing is based on consent

• Object to certain uses of your information

• Request restriction of processing in certain circumstances

To exercise these rights, please contact us at:

Email: plannedbymm@gmail.com

Cookies and Website Analytics

Our website uses cookies and similar technologies to ensure it functions correctly, improve your browsing experience and understand how visitors interact with our website.

We may use trusted third-party services, including:

• Google Analytics to understand website traffic and visitor behaviour

• Instagram and Pinterest integrations to display and share content

• Meta Pixel to measure marketing and advertising performance

• Email marketing platforms where applicable

These services may collect information such as website usage data, device information, general location information and interactions with our content.

Where required by law, we will request your consent before placing non-essential cookies or tracking technologies on your device.

For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external websites or platforms, including social media platforms, wedding suppliers and other resources.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal information.

Any updates will be published on this page with the revised date.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Contact Us

planned by M&M

Email: plannedbymm@gmail.com